What brings you to Vida?
Property OwnersManagement, transitions, and owner consultationAvailable RentalsLive listings and application standardsCurrent ResidentsPayments, maintenance, and resident guidanceResourcesMilitary stays, referrals, and service providersAbout VidaLeadership, values, and broker informationContactReach the right person and get a clear next stepResident services
Pay rent, request maintenance, or find your lease in DoorLoop. Move in and move out guidance is below.
Open resident portalResident action center
Choose the task that matches what you need. Each option opens the secure DoorLoop resident portal.
Make a payment and review your account activity.
Go to payments →Report the issue, attach photos, and follow its status.
Submit a request →Review documents and notices shared with your household.
View documents →Ask a question about your home and keep the conversation with your account.
Open messages →Urgent situations
Call 911 first for fire, suspected gas leaks, immediate danger, or any life safety emergency.
For an urgent property issue, follow the emergency instructions provided by Vida and submit the details in DoorLoop as soon as it is safe to do so.
Submitting maintenance
A few details help us understand the issue and coordinate the right help.
Describe what is happening and when it began
Add clear photos or video when helpful
Include the room, appliance, or affected area
Confirm access instructions and availability
Keep follow up communication in DoorLoop
Moving in
Complete required lease documents and funds
Confirm utilities and possession instructions
Review keys, remotes, codes, and access items
Complete the required condition documentation
Report discrepancies within the provided timeframe
Moving out
Review your lease notice requirements and confirm your move out date with Vida
Provide a forwarding address for final correspondence
Remove all belongings and trash
Clean the home and restore the exterior as required
Complete outstanding resident responsibilities
Return every key and access device
Follow the inspection and key return instructions
Resident questions
Submit routine maintenance through the DoorLoop resident portal. Include a clear description, the affected area, helpful photos, and your availability or access instructions.
Please start routine requests in DoorLoop so the description, photos, and updates stay together. If you cannot access the portal, use the general contact form or email info@vidapropertymgmt.com for help. Do not wait on a portal response in an emergency.
Open the resident portal and review the documents shared with your account. If a specific document is not available, message Vida through the portal.
Follow the written move out instructions provided for your home. Remove belongings and trash, complete required cleaning and restoration, return all keys and access items, and follow the inspection instructions.
Start in the right place
Talk with us about your rental, or open DoorLoop for help with your account.
Registered brokerage address: 8233 Old Federal Road, Montgomery, AL 36117
