Payments and records
Make payments and review the account information and records available to you.
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Less searching. More getting things handled.
Need to pay rent, report a problem, or find your lease? Start with DoorLoop. Below, you will find what to include in a maintenance request and how to prepare for moving in or out.
Open resident portalMaintenance requests
Submit routine requests through DoorLoop so the issue, updates, and completion stay documented.
Move-in standards
Complete required funds, lease documents, condition reporting, and property handoff before or at possession.
Move-out preparation
Follow written instructions, clean the home, remove belongings, return access items, and prepare for inspection.
Resident action center
What do you need to do today?
Choose the task that matches what you need. Each option opens the secure DoorLoop resident portal.
Pay rent
Make a payment and review your account activity.
Go to payments →Request maintenance
Report the issue, attach photos, and follow its status.
Submit a request →Lease and documents
Review documents and notices shared with your household.
View documents →Message Vida
Ask a question about your home and keep the conversation with your account.
Open messages →Urgent situations
Safety first. Documentation second.
Call 911 first for fire, suspected gas leaks, immediate danger, or any life-safety emergency.
For an urgent property issue, follow the emergency instructions provided by Vida and submit the details in DoorLoop as soon as it is safe to do so.
Submitting maintenance
Help us understand the issue the first time.
A complete request gives the team and service provider the information needed to evaluate the problem, coordinate access, and keep you updated.
Describe what is happening and when it began
Add clear photos or video when helpful
Include the room, appliance, or affected area
Confirm access instructions and availability
Keep follow-up communication in DoorLoop
Moving in
Start with a clear record.
Complete required lease documents and funds
Confirm utilities and possession instructions
Review keys, remotes, codes, and access items
Complete the required condition documentation
Report discrepancies within the provided timeframe
Moving out
Leave the home ready for inspection.
Review your lease notice requirements and confirm your move-out date with Vida
Provide a forwarding address for final correspondence
Remove all belongings and trash
Clean the home and restore the exterior as required
Complete outstanding resident responsibilities
Return every key and access device
Follow the inspection and key-return instructions
Resident questions
Start with the right answer.
Where should I submit a maintenance request?
Submit routine maintenance through the DoorLoop resident portal. Include a clear description, the affected area, helpful photos, and your availability or access instructions.
Can I text or email a routine maintenance request?
Please start routine requests in DoorLoop so the description, photos, and updates stay together. If you cannot access the portal, call 334-607-0151 or email info@vidapropertymgmt.com for help. Do not wait on a portal response in an emergency.
Where can I find my lease or account documents?
Open the resident portal and review the documents shared with your account. If a specific document is not available, message Vida through the portal.
What should I do before moving out?
Follow the written move-out instructions provided for your home. Remove belongings and trash, complete required cleaning and restoration, return all keys and access items, and follow the inspection instructions.
Start in the right place
How can Vida help?
Owners can request a focused consultation. Residents can access DoorLoop for payments, maintenance, documents, and account communication.
334-607-0151info@vidapropertymgmt.com
Registered brokerage address: 8233 Old Federal Road, Montgomery, AL 36117